FAQs

GENERAL ENQUIRIES

For any enquiry, big or small, please do not hesitate to contact us at info@thekanofoundation.store

DELIVERY

Currently, Domestic Express delivery is offered on all orders at check out, the cost of delivery is which covers delivery of any number of items within an order. Domestic Express delivery times are 1-2 working days. 

We aim to dispatch orders within 3-4 working days. We aim to meet these delivery times but during busy periods deliveries may take a little longer.

RETURNS & REFUNDS

To return an item please email us at info@thekanofoundation.store, re-package the items you wish to return securely and post to the returns address below -

Return product information is provided on the packing slip within the item parcel. If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method. We aim to refund you within 14 days of receiving the returned item. We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

We do not offer exchanges to customers. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!

Please note, customers that wish to return items without fault will be required to cover the cost of postage to send unwanted items back to us. 

RECEIVED FAULTY ITEMS

We’re really sorry if you’ve received a faulty item.

Please email us at info@thekanofoundation.store and return the item to us as soon as possible so we can get this sorted for you. A refund will be made to cover the delivery cost to send any faulty item back to us. 

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

RECEIVED WRONG ITEM

We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please email us at info@thekanofoundation.store and return the item to us as soon as possible so we can get this sorted for you. A refund will be made to cover the delivery cost to send any wrong item back to us. 

MISSING AN ITEM

We're sorry there's an item missing from your order. Some items may come in separate parcels so please do allow for an extra 1-2 days for your missing item to arrive. If the missing item does not arrive please email us at info@thekanofoundation.store and let us know within 30 days of your order being delivered and we’ll do our best to help you.

ITEM ORDERS

The shop has a standard limit of 10 items per product applied to every order. 

HOW WE ARE WORKING TOGETHER

The Kano Foundation are working with our friends at Global Sporting Ltd to run this shop. We've worked together for many years and have a trusted relationship. A percentage of each sale between 20% and 80% depending on the product goes directly to The Kano Foundation to help with ongoing charity activity.